Privacy Policy

Effective Date: September 3, 2026 Last Updated: September 3, 2026 Website: https://www.propchatbot.com URL: https://www.propchatbot.com/terms-and-policies/privacy_policy This Privacy Policy describes how PropChatBot ("we," "us," or "our") collects, uses, processes, and protects your information when you interact with our website, software, services, and Meta/Facebook Platform applications (including Facebook Login, Messenger API, WhatsApp Business API, and related tools). By accessing or using PropChatBot, you agree to the collection and use of information in accordance with this Privacy Policy. 1. Information We Collect We collect information to provide, improve, and secure our services. The types of data we collect include: A. Information You Provide to Us Account Information: Name, email address, phone number, company name, billing information, and login credentials when you register on PropChatBot. Customer Communications: Support requests, feedback, messages, and inquiries sent directly to us. B. Information Collected via Meta / Facebook APIs When you connect your Facebook, Instagram, or WhatsApp accounts to PropChatBot using Facebook Login or Meta Graph APIs, we may collect authorized data based on the permissions you grant: Basic Profile Data: Public profile info, Facebook User ID, page name, page ID, and email address. Page & Messaging Data: Messages, comments, page interactions, lead form submissions, and customer conversations managed through our chatbot platform. Access Tokens: Session tokens required to send and receive automated messaging on your behalf. C. Automatically Collected Technical Data Usage Data: IP address, browser type, device details, operating system, pages visited, referrers, and time spent on our platform. Cookies & Tracking: Standard session cookies and analytics tools to optimize website navigation and performance. 2. How We Use Your Information We process user and Meta Platform data strictly for legitimate operational purposes, including: Service Delivery: Operating chatbot automation, message routing, CRM integrations, and broadcasting workflows. Account Management: Authenticating users, managing subscriptions, and providing technical support. Service Optimization: Monitoring platform reliability, analyzing aggregated usage metrics, and enhancing user experience. Compliance & Security: Detecting fraud, enforcing our terms, and adhering to applicable legal obligations. PropChatBot does not sell, rent, or trade personal data or Facebook User Data to third-party data brokers or advertisers. 3. Data Sharing & Third-Party Services We share information only under strict confidentiality and in compliance with Meta Developer Policies: Service Providers: Trusted third-party vendors who assist with cloud infrastructure (e.g., AWS, DigitalOcean), payment processing, email delivery, and platform analytics. Meta Platform Compliance: We process Facebook User Data in strict adherence to Meta's Developer Terms and Platform Policies. Legal Requirements: We may disclose data if required by law, court order, subpoena, or government regulation, or to protect the rights, safety, and security of PropChatBot, our users, or the public. 4. Data Storage and Retention We retain personal data and Meta User Data only for as long as necessary to fulfill the operational purposes outlined in this policy or as required by applicable laws. Account data and conversation logs are stored securely on encrypted server infrastructure. When data is no longer required or upon user request, we permanently delete or anonymize the information. 5. User Data Deletion & Meta Data Removal Instructions In compliance with Meta Platform Rules, users have the right to request the deletion of their stored data at any time. How to Request Data Deletion: Via Email: Send a written deletion request to support@propchatbot.com with the subject line "Data Deletion Request". Include your account name and registered email address. Via Facebook Settings (For Facebook App Users): Log into your Facebook account. Navigate to Settings & Privacy > Settings > Apps and Websites. Locate PropChatBot. Click Remove. Click View Removed Apps and Websites and click Send Request next to PropChatBot to trigger an automated request for data deletion. Upon receiving a valid request, we will process and permanently remove your data from our active databases within 30 days and send a confirmation notice. 6. Your Data Rights Depending on your jurisdiction (e.g., GDPR, CCPA, local data privacy regulations), you hold the following rights: Access: Request a copy of the personal information we hold about you. Correction: Request correction of inaccurate or incomplete personal data. Erasure: Request deletion of your personal information (Subject to Section 5). Restriction: Request restriction of processing under specific circumstances. To exercise these rights, contact us at support@propchatbot.com. 7. Data Security We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. These measures include: HTTPS/SSL encryption for data in transit. Restrictive access controls and encrypted database storage. Regular system audits and vulnerability checks. However, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials. 8. Children's Privacy PropChatBot is not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information without parental consent, we will promptly delete it. 9. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated versions will be published on this page with an updated "Effective Date." Continued use of our platform after updates indicates acceptance of the revised policy. 10. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at: Company Name: PropChatBot Website: https://www.propchatbot.com Email: support@propchatbot.com Privacy Request URL: https://www.propchatbot.com/terms-and-policies/privacy_policy